stc-CCEx will continue working with all our partners to unleash all potential RoX around CEx and Digital Customer Experience and we all are happy to share our experience and benefits of this Catalyst with all TM Forum associates as needed.вЂќ Our partnership with Huawei and TM Forum through participation in the TM Forum Catalyst project вЂњLeveraging AI/ML to drive CX business outcomes proactivelyвЂќ has helped us a lot to evolve and revolve Customer experience and associated RoX. We built the whole model on TM Forum Customer Journeys and are now using lots of TM Forum resources to expedite our work and to stay ahead of the curve. said вЂњOur collaboration with TM Forum has been a great pivot for our achievements in the past few years. Alsalim, Assurance & CEx Strategy GM, Corporate Customer Experience, stc.

Together, these pillars have enabled our project team members to adapt to the ever-changing market environment and effectively realize business potential. The strategy is then implemented through initiatives developed under four major strategic pillars: Executive-level CX leadership, Corporate-wide CX Measures (e.g.CEI+), Customer Centric Culture and Data Driven Digital Operations Management. Under the leadership of a corporate-level customer experience management team, the various functional departments of a CSP can align their initiatives to improve end-to-end customer experience, closing the loop to action business intent.Д«ased on the '1+4' framework Intelligent Experience Operations system, firstly, the unified customer experience strategy must be established. The framework begins with business intent to gain a comprehensive insight into customer experience, then identifies key experience factors that affect business, and prescribes recommendations for experience improvement. The Intelligent Experience Operations system is based on a '1+4' framework for exploration and practice. The members of this project worked together to create an Intelligent Experience Operations system. Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst

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